Terms & Conditions

Terms & Conditions (excludes Trade Orders)

OLD FASHIONED MILK PAINT UK

63 West Road, Saffron Walden, Essex CB11 3DX

Payment

      • We accept all major credit/debit cards and Paypal.
      • Credit Card payments are processed through Stripe, and are totally secure. 219001 with your credit card details.
      • We do not store credit/debit card details nor do we share customer financial details with any 3rd parties
      • We regret that we are no longer able to accept payment by cheque.

Dispatch

      • Goods will be dispatched as soon as available after payment is authorized.
      • We aim to dispatch in stock items within two days, or two weeks if an items needs to be ordered for you.
      • However some of our larger products are made to order in America and can take several weeks to fill. You will be advised of the expected dispatch date when your order is received.

Returns Policy

      • If you are not entirely satisfied with your products, please return in the original packaging, with receipts, within 7 days for an exchange or full purchase price refund. Original and return postage costs are non-refundable except in the case of faulty or damaged goods.
      • Pleare return to the address above.
      • Refunds will be made to the original credit/debit card or Paypal account used for payment, and will be completed within 14 days of receipt of the returned items.
      • We regret that we cannot refund or exchange bespoke or special order items.

Undelivered Orders

      • If orders cannot be delivered to the address provided, refunds will only be given once the goods have been received back into stock in their original condition, and will only cover the cost of the items; postage/shipping costs are non-refundable.